A while ago I was set a task. To drive to the Gold Coast every Thursday and try my hand at teaching a subject about information. Hey why not? The Gold Coast is an interesting place and the people there are quite nice. The interesting thing is that in five years of teaching this subject elsewhere I have found that people really don’t like it. We have tried everything from standing on our head to juggling in class. Many years ago a friend of mine even dressed up like a witch and handed out minties to increase student engagement. Alas, it didn’t work.

It’s easy to teach something people love… try teaching something people hate

I remember five years ago turning up to a class and introducing the major assessment to the class. After one hour of reading on a big screen a student came up to me and asked… what was that about? No, I am not joking. I am being serious. I asked her what she meant and she told me she wasn’t watching for the past hour and wanted me to explain what I had just said… again. During my time this experience stands out but is far too common in my courses.

People hate this course. It’s about ‘information’, informatics, information systems and so on. Boring? Students in the class range from my friend above, to mavens, critics, trouble makers and the occasional paradigm shifter. Overall this has been however, a part of my life that has brought me a lot of growth but a quadruple measure of frustration as well.

How do you hold your head up when the majority of students don’t want to learn… they just want to earn

95% of the people I have taught in any of my courses almost always don’t give a crap about what I have to say. Now, if you are reading this and you were in my course you may be in the 5%. If that’s you then God bless you. If you are reading this and remember me you may have liked me or the course but can’t remember what I said. That’s probably my fault. But what can you do when you are stuck with subjects like knowledge management? For goodness sake, I don’t even know what that is.

Most of the people I meet are on the their way to the sausage factory. By that, I am of course referring to the giant machine that sucks the living creative spirit out from us and makes hamburger patties with it. That machine. The evil corporate beast that brings you the lottery, things like ‘the systems development life cycle’ and so on. Why am I harping on about this? Well … why not?

So how do you cope with students who just want a ‘pass’. Granted I believe a lot of the time in what I teach that it’s A). useful and B) helpful. But I am stuck with this bullcrap idealist mentality I inherited from someone. Can I tell you that most people don’t want to learn about information… even though I want them to? Why should I bother?

When I started teaching I had a concept of what I thought teaching would be like. Sharing ideas, collaboration you know the sort of thing you see on those Lotus advertisements. But who the hell am I kidding? How do you hold your head up? You either forget about being a teacher or you push hard, make them hate you and move on. Neither option is good… there is probably a third when my head pulls itself out of this daze I will remember it.

Amongst the gloom: there have been shining lights?

Of course. I am by nature an optimist. So there have been many people who I helped who were incredibly nice. Overall my assessment is however, that most of time you are simply repeating information for those who ‘want to get through’. Through to what? Through to corporate sausage maker.

A friend of mine put it this way: we are feeding meat to the corporate sausage factory. I think he is right. I have no power to change the way society chooses to run it’s business. You don’t have to run business that way. Read Maverick (Ricardo Semler) if you don’t believe me. Things can be different. Yet, we stick to the Fordian principles of ’scientific’ management which insist we develop ‘plans’ whilst never questioning the underlying motives of our ’superiors’.

The system is not good for people who care

If you are like me and you have a heart you simply can’t switch off when it comes to these things. I have heard it said that you the author is separate to the page. I am sorry but that simply is a load of rubbish. You can be diced up into little bits and fed into the sausage grinder unless you want to be. If you care about your teaching and want to help people learn … it will cost you. There’s a price you must pay if ‘learning’ is the aim of any course. No matter if it’s basket weaving at your local school or quantum mechanics… you will have to pay the price. If you put effort or time or energy into what you do then be prepared for the sausage people. They are part of life.

An optimistic view

I am the kind of academic who believes in knowledge but I don’t REALLY think the endless streams of meta-information we call ‘journals’ are really going to improve society. After realising during my PhD that most knowledge streams never interact I have become more than a little concerned about problems and society. For example when I was reviewing the problem solving research literature I went to all kinds of disciplines. Education, humanities, science, information systems, information technology and social science to name just a few. Do you know what I found? I found the same argument mentioned at least 30 times. Exactly what was that argument?

We need to find better ways to fix messy problems

They all said the same thing but in different contexts. Yet none of them spoke in the same voice. It’s like being in a room with 30 people from different nationalities while they all speak the same sentence in their own language. How can so many different people have the same conversation with themselves? And anyway could you please tell me how any of that is improving society? People can’t because overall it’s about promotions, journal rankings and impact factors. Is that really improving society? Well you might say, ‘I got into Academy of Management Review but if it isn’t working or improving things who actually cares?

I am not saying that I don’t care. That’s precisely the problem I do care. But why? A theory is only as good as it’s validity or usefulness. But I digress.

I would like to end my rant here on a positive note. I have had many wonderful students. Too many to name actually. These people have enlightened my life with their brilliance, challenges and wit. I have met great teachers, fellow thinkers and carers on the path of knowledge who made my life wonderful… for a while. Most of them wind up in trouble with the sausage machine, sacked or moving on. How sad.

So what’s the positive point? There are people who want to learn and grow. These ones are rare but make the journey worthwhile. Yes, it makes up for all the stupid university politics (hat tip to Peter Checkland), the disciplinary meetings and the endless reams of ‘research’. Why because somebody cares and was bothered enough to look beyond the surface level. These people teach me that sausage maker can’t get to everyone, oh no there are some who for the sake of learning have shunned it’s shiny metal surface. So for these I say it’s all worth it!

Yesterday I spoke about the four stages of learning.  Today, I want to point out the missing element of learning that often is overlooked by many people.  This is the part of learning that refers to your natural talent.

Your natural talent

People who excel in their area, such as Elvis, were not just hardworkers. They had a special something that made them different from everyone else around them. They had a natural inclination or gifting that guided them to the target. If you look into the history of successful people you will find somewhere in their story a natural desire to follow a certain path. You have this too and so do I.

How can I know my natural talent?

I can’t answer this with a one line answer except to add this: what you don’t have to work hard to achieve and find very easy to learn could be your natural talent. For me, it’s writing. I don’t have to think beyond writing the next word to know what I am going to say. As a matter of fact as I am writing this… it’s just flowing out of me. No planning, no forward thinking, no nothing. Just a natural flow of creativity inside me. That’s God given. Finding it, is not as easy as simply letting it flow however and that’s where yesterdays post comes in handy. You have to develop your natural talent. You may find like I did as you were developing your natural talent in one area you discovered it was actually in another area! But that’s what makes life so interesting… we all have so much potential (that’s tomorrow’s topic…).

An example of natural talent

Say you like organising people. You love to file things away, be organised and structure things. That’s a natural talent. You may be creative and ideas are always flowing out of you… that’s a natural talent. You may be drawn to cooking, sailing, fishing, running or whatever. It’s that drawing you need to develop and master on the road of life.

There are many reasons why people never realise their natural talent… none of which are important right now. What is important is that you make a committment to begin looking for that talent and start developing it. In the next post in this bunch I am talking about what potential is and how to use it. You must come back and read that if you are stuggling with your own personal development.

When you start learning anything you begin from the standpoint of what I like to call the ‘jackass’.  This means you know nothing about what you are doing and where you are going.  I was like this the first time I can to Excel. Now I can teach it without thinking about it.  So what are the four stages of learning?

Phase 1: Jackass

When you start to learn anything knew… you don’t have a clue. You are confused, angry, annoyed, tired and alone. That’s the first stage and it’s sad to say most people will give up in this early phase. You are a complete dumbass at this level and you make mistake after mistake after mistake and just don’t seem to be learning.

Phase 2: Partial Success - or from Jackass to partial incompetence

This is when you begin to get a handle on things but you are still making big time mistakes. You fumble four times instead of five instead of five. You sort of get the hang of it, or at least think you have but ultimately you still fail. There can be no worse feeling that I have ever known then to be at this stage. One minute you are high as a kite the next you are wondering where it all went wrong.

Phase 3: The emerging champion

This is when your skills begin to shine through. Now you are failing two times out of four tries and having more success than failure. If you have ever learned the guitar you know what this feels like. It’s that magic moent when you pick up the guitar and play that song you have been practicing for years. The stars align more often than not and you are there. You just do it. Tomorrow it may not come off but today you are the emerging champion.

Phase 4: The Champion - unconscious competence

This is where most mavens wind up. They are the champions of their area and almost always produce brilliance. They are the Stephen Kings, Speilbergs and so on who even on their worst day are still better than the next person. People at this level find it very hard to tell people how they got there. They use strange sayings like: “it just clicked” or “there comes a time when you just get it.” These are amongst the few people who have become so good at something that they have in tucked away in their unconscious. I am sure if you had the chance to ask Clapton or Hendrix: why are you so good… they might answer with, “I just know what works and what doesn’t.” This is where you want to be… this level of unconscious genius!

You have to accept that learning is a process. There is a way you learn and a path that you have to follow to get to phase 4. It requires committment, determination, faith and courage. Now, there is another element… your natural ability. That is the subject of the follow up post which you will read if you come back tomorrow.

I work in a university teaching people about computers (mainly) and policy.  The stuff dreams are made of.  Every semester there is always one student that irks me more than most and the kind that just wants the answers.  Their version of life is to simply have the “facts” and that is that.  Well I can tell you that if you really want to learn about life there is a world outside the facts you need to consider.

Having the answer… isn’t the same as the answer itself.

My way of learning is not to just get the answers… it’s to work out how I can get to the answer. Say, for instance, you are into affiliate marketing. The information you need is not how do I get sales BUT how do I actually become a competent affiliate marketer. What’s the difference? The process of selling and learning how to market things will teach you how to get sales. If I tell you this is how I get sales there will be important information missing. Stuff like, what is your budget, demographic, what is the marketing environment and so on. If I just told you what to do without giving you the chance to learn… you would not remember a bloody thing.

You must learn the way and then innovate it as you go along… not collect facts

Nothing gets under my skins faster than students who couldn’t be bothered to learn the skills I teach. I mean it’s really easy to show you the answer but the way there is lost on someone like that. That’s not teaching it’s programming robots. I am not into AI so I am dealing with humans. To rephrase a popular saying, “I can give you the fish or I can teach you how to catch them yourself.” If you are smart you will go through some pain to get there and build something with it. If not, you will be amongst the growing ant population that populate the cubes of the EVIL corporate beast. But I digress…

If this is you… don’t be an ass. Decide to begin learning the way by trying. I know your parents probably bailed you out up to this point or you are as lazy as I used to be. Don’t be like that! Once you know something you have power and you can use this power to dominate the world destroy the UN go back in time better yourself. If you don’t then you will be a GRADE A moron in my books.

* Note: the previous blog post may not resemble coherent thought.

I was playing Wii Baseball the other day and all of a sudden I realised that I could hit the ball. I had what I call a ‘breakthrough’ moment. Prior to that I was swinging and missing… trying and failing. All of sudden the pitcher hurled a fastball at me and BLAM over the fence. I had a breakthrough moment.

You can have your own breakthrough moment

Whenever you are learning anything or just starting out… you are really are crap at it. You know that feeling. It’s like the first time I attempted the guitar. I am no Eric Clapton or Steve Vai but I am getting there. However, I couldn’t hammer on or pull off (or rock for that matter) when I first began. I was struggling more and more each and every day then one … I had a breakthrough moment. I could play that song I couldn’t play without thinking about it. When you are learning something stick with it. Don’t just quit when it gets hard. Push against that until you ‘breakthrough it’ to the other side.

What stops the breakthrough moment

The breakthrough moment is stalled by thinking that you will never get there. Anything is possible to them that believe it is. What’s the difference between a winner and a loser. A winner loses and gets back up again… a loser quits and stays down. One of the best sayings I have heard is this: Never give up, never surrender. If you want to be good at something you have to practice but I can assure you that there comes a moment when you breakthrough.

As for me I am the baseball champion. I smashed a 9-1 game right after a 9-0 game the other day.  Am I unbeatable?  No.  But I am a lot harder to beat now, that I can smack you out of the game before the end of the first innings.  How did I get there?  By playing it until I could time my swing right and pitch at 152km/h.  That’s fast.  The same principle applies to anything you wish to achieve and it’s not that hard to get there.  You can become good at anything by having a winning attitude.  I can assure you that you will ‘breakthrough’ to a place when you become a champion… just like me.