Archive for stuff

Changes to the site

Hi there,

I am not looking like having time to make all the changes I had planned so I am simplifying the site.  I am moving the articles into the blogging section of the website for now because the dates there are showing that I haven’t written a real lot.  With my current schedule I think that it would be easier to focus on issues close to home rather than longer ones.  I will make more articles when I have the time but for now I am moving the section off the blog.

I will file the articles appropriately!

Luke

A note of thanks for my visitors.

Hello to everyone who has taken their time to read my website.  I just wanted to say a vote of thanks because I have had 24 unique visitors this month already and I have made no real effort to promote this blog!  Now, those numbers are not dynamic or even good they are however a representation that somebody is interested.  I just wanted to write a short post to say thanks to all the people that visited this site over the last month and a half of it’s operation.    If that is you I would like to say thanks.   Basically my strategy for building this website is slow growth through what I would call well thought out quality content.   I am not finished yet I have a lot of things still up my sleeve so keep dropping by.

What are some things up and coming that this blog has to offer:

* More stuff about new and fresh business concepts

* Fresh business opportunities

* More well thought out content

* The (dis)integration manifesto and associated media project

* More fiction

* More podcasts featuring my delightful Australian twang

* More interactivity

The last two months on this blog have largely been about sense making.  A topic which I am going to write on shortly.  I have been using this platform to gauge what kind of things I can say in the ‘blog space’ I have.    So to those of you (maybe the 19 subscribers… I love you) can I say a heartfelt thanks.  Especially to those who have provided constructive criticism and lots and lots of feedback.

God bless you all.

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The rental crisis? Is there any easy solution?

A genuine shortage of low-cost rentals has seen a spike in the rental market. This is a phenomenon that is not just located here in Brisbane it is an Australia wide crisis. One only has to conduct a google search to see what kind of issues we are facing at the moment. I wonder though if this is a legitimate crisis or weather we are making this up in our heads. This article explains some of the thinking I am getting at. So what are we to do?

In this case I would call this ‘the model’s broken’ type of problem much like the broken record industry or the broken publishing industry… it’s just plain old broken. The core of the model relies on rent covering the investment but if what I earn goes nowhere how in the name of all things sacred can I afford it? It seems to me that people like Terry Burke are not really saying anything that’s radical at all. It’s common sense that economic folk have simply skipped over. How can I pay more money for rent when I don’t earn anymore than I did one year ago… despite my landlord needing me to. I can’t. The model that rental markets are built on are simply broken… there is no easy solution to a broken model. Here’s where perspective shifting comes into it.

This is the practice of changing of changing the model (the perspective) so that the problem can’t exist anymore. It’s also the process of dissolving problems as introduced to me by way of Russell Ackoff. This process involves changing the systemic conditions that cause the problem to exist by re framing the cause. So what would be a better way of organising housing other than renting? I can’t actually think of any at this point!

What we really need is a brand new way of renting that means people can live and investors make their money. What would actually work? We have created this mess where people can’t find a rental for a decent price and now investors are screaming because they are running out of money! Community housing could work but ultimately this creates other problems which are beyond this post. How about each bank takes 1% of it’s profit and build a random house for a random customer? Even if the National Australia Bank took 10% of it’s profit and gave it back into housing projects it would ease the burden. Maybe the problem isn’t a lack of houses perhaps it’s materialistic concepts we use to determine what wealth is? Why do you need an investment property… to give renters a place to live? I think not… if you could put robots in there to make you money you would do it.

Consider how much money was poured into the Tsunami or Hurricane Katrina. What if a common housing fund could be established where people who can’t get housing finance got government supervised permission to have a house built out of this fund and then agreed to make payments according to a percentage until they paid back the principal… i.e. a no interest loan? They had something like that here in Australia for a while but now they don’t. There are housing commission places but in my area you have to wait 9 years to get in and it’s like ‘renting for life’ with no hope of getting a place of your own. Recently I saw that same department advertising in the paper for cheaper ways to accommodate the growing list of ‘at risk’ families. This is a serious matter indeed.

To finish this article I would like to point out that the real victims of the rental market are not the investors … it’s the people who have no choice but to rent. You can whine on about putting money into specialized funds, community housing and the like but the bigger picture problem is there are families who are finding it harder and harder to survive. The investors are finding it harder to support the model and the people that make it work (renters) are struggling to pay the rent. If you are in the position to invest your money then the majority of financial advice (most of which is sheer crap) applies to you. For the rest of us we are stuck with the decisions you make and are forced to move from place to place waiting for something to change. Disagree with me? Then tell me why.

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What to say when there is nothing to say

Once I was working with a secretary whose husband died suddenly. They were very much in love and it was heart breaking to see a person who was so happy fall apart in a great time of stress and difficulty. She would often come up to me and begin to talk about how she was feeling. In the beginning I thought I could console her and help her understand what she was going through… of course I couldn’t. So after a while I learned that I should just listen and not say anything. Words are your greatest enemy in situations like these.

Let’s bring it back home to business for a moment. Say you have just made a terrible mistake and a customer is upset. What can you say to make them feel better? If the person is gracious then they will hopefully take it in their stride. More often than not however, they will give you an almighty blast! So what do you say? Whatever comes to mind that won’t get you into more trouble? I prefer in times like that to get agitated people to repeat whatever it is they are mad about and make a list of solutions. Here it is in list form:

  1. Ask the customer to repeat everything so you can take it down
  2. Apologise in the first instance and at the end of the transaction
  3. Move towards a solution – don’t say a word… give them answers!
  4. In appropriate circumstances (like the opening paragraph) just listen.

As you do this you are taking the heat of the customer and making it look like you are creating a solution. Don’t argue! Just agree. So what do we say when there is nothing to say? We say nothing!

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Problems with second life

Life problems are those things that follow us around because we make our own problems. The popular web game SecondLife is starting to gain more criticism from mainstream articles like the times for example because of some of the problems it is supposedly creating. When I read this article I felt like this was a great time to expand on the nature of what a problem really is.

In second life we all create virtual worlds and trade in a simulated version of reality. However, the problems that are coming out of SecondLife are not related to the program they are related to the people that surround it and make it popular. To say that the program ’causes’ these problems is the same as saying: it was programmed wrong. Take for example the issue with people exchanging child sex photos. That is a serious problem. However, the platform is not to blame for this, the sick people who trade the photos are to blame. They have simply found another way to spread their crap to more corners of the globe. The irony is that the problems of life have followed us into SecondLife.

The promise of new technology is always interesting and fun. However, when it goes bad people always point the finger at the technology without thinking about the people behind the technology that create the problems in their own minds. This world of virtual reality replicates our own so well that the problems we deal with in this life with deal with in our second life.

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Problems Problems Problems…

Welcome to my first post on this blog. What can you expect to find here in coming months? Lots of articles, podcasts, things and more things! To start off this new venture I have embarked on I decided that the best thing to do would be to give you some kind of idea as to what you might find on this site. So here we go: what are problems?

The oft quoted definition of problems (by way of Herbert Simon no doubt) is that they are a gap between what we expect and what eventuates in life. So a better way of saying is that problems occur when our expectations are not met. So, for example, I recently didn’t get a journal publication I was really hoping for so a problem arose for me when I noticed that it was an issue. However, I wouldn’t go so far as to say that ‘reality’ gave this problem apart from me expecting it. That is, I really wanted to get that publication out and I really wanted it published. I had the expectation and hope that it would get up and I would have it but when I didn’t my expectations changed. The problem technically existed before I was rejected from the esteemed publication in question. More to the point the problem does not exist in reality because I have formed the problem in my mind. If I changed my mind there is no problem.

When we set expectations above our capabilities and think that the world will accommodate us we are sadly mistaken. Why? There are standards people set in these journals for whatever reason (academic gatekeeping ) that I think I could never really meet. At the same time, I want to publish my work and have a reputation. Getting into these journals is a career requirement for us academics. The problem came about by me perceiving the situation at work to be one where I am required to get high ranking publications in order to get my career going. This is a condition imposed upon academics in general and one that is of debatable value.

So my problem resulted out of the pressure of my work environment through me perceiving the need to publish in such a journal and through the various reasonings I had formed in my mind as to what the problem I really had actually was! In plain English: I made it up in my head based on what people told me to expect. Should we do this? No. Why not? Simply because the problems we perceive are the problems we receive. I cannot say for sure that I even need to get into this journal to have a career… perhaps I don’t nevertheless while I think about it … the problem remains.

I thought about it some time later and realised that perhaps I had the wrong kind of expectations and maybe this kind of journal wasn’t for me. If I accept that view then the problem ceases to exist. I can change the way I think about the failure and find another avenue for delivery. I can find somewhere to put that publication where it can still get some exposure but maybe not as much. But, the problem still remains in my expectations. At some stage I would like a publication in that journal! So not getting the publication wasn’t the problem as such it was me expecting to get the publication… that’s the problem!

So there you have it. I am not sure what I have written makes a great deal of sense … but I am new to this whole environment so forgive me while I learn the ropes.

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