But it’s not impossible? I was in a meeting today talking about research and it occured to me why we need to think and keep on thinking about how we think about thinking in problem solving.
Why?
A situation arose where a tough issue was up for the committee to discuss and the chair rightly made the statement that it’s probably too hard. Often they are. The kind of issues that require a lot of stakeholders, key input from a variety of people and large scale discussions of lots of people and many perspectives. Reaching consensus becomes hard, finding agreement becomes difficult and navigating the terrain of politics becomes very messy. In a hierarchy it’s even worse. The balance of power rests on the shoulders of those at the top who often are framing problems under pressure and as such go for what looks like the best option for everyone. This leads to compromise, satisificing and a situation where we all get some of what we want sometimes and everyone sacrifices something to keep the other group of people happy. In one way this kind of problem solving is negotiation and fails to really handle the deep issue that’s being discussed. Yet, in most situations I have been in, this kind of situation is exactly what we have to live with.
The too hard basket: Decisions that will never be made
True creativity that involves finding new perspectives and better ideas are often missing. Why? It’s too-hard to argue, it’s too hard to fight, it’s too hard to offend people, it’s too hard to be creative, it’s too hard to upset a risk averse culture, it’s too hard to risk the failure that might hold up my promotion, it’s too hard to risk the mortgage, it’s too hard to challenge people because they might not like me, it’s too hard to face up to reality that innovation requires a big risk with a small chance of reward, it’s too hard to create leadership and vision in an apathetic culture and so on and so on and so on. What’s too hard? Problem solving is too hard so we don’t do it. We work around it. We never make the decisions that need to be made because it’s too hard.
What constraints are there? Political, social, cultural…? Lots, that’s what makes it too hard. The cult of ‘balance’ and ‘feasibility’ will tell you that ‘it’s too hard’. They are right it is. We shouldn’t be ashamed of making these kinds of decisions because the opportunity to truly creative isn’t something you will find at most universities, businesses or fund raising events. No, it’s something you will have to search for.
True Creativity and Problem Solving means using the too hard basket
Rules are good except when they stand in the way of change. To be truly creative we need to be making decisions where we have the guts to reframe. Have you heard the saying don’t throw the baby out with the bath water? In most circumstances I have been in we empty a little bit of the water, keep the baby when we should have really tossed the kid and drained the tub. That’s not a good picture is it? Yet, that hidden assumption that things are generally ok is so bad it’s toxic. Sometimes, things are pretty far from ok. They are not ok. They are failing.
Failure is the signpost of change that says: this didn’t work. It’s like Microsoft Windows really or a badly leaking dingy… just patch it up! The bastard is sinking and water is coming in the boat but hey that’s ok because we have a lot of tape in here and that will keep this thing floating until the next poor sucker comes along and patches it up. The problem is…. it’s too hard to change when it’s easier to get people to agree, which in itself is very, very hard.
So what are we to do?
I don’t know. But I know this: things don’t always get worse before they get better, sometimes they keep getting worse until they become bottom of the fridge nasty. So we are faced with a tough choice. Do we innovate, negotiate or detonate? These are tough choices. In my meeting experience this morning I caught a glimpse of how hard it is to be innovative and create new directions when you answer to so many people. It’s difficult and requires support. In my limited experience, real problem solving means: bringing out the concern, the perspectives that construct it, the stakeholders and finding ways to reach a place where the problem is no longer a problem. It sounds simple? It isn’t!
