The too hard basket: Why problem solving at work is hard

But it’s not impossible?  I was in a meeting today talking about research and it occured to me why we need to think and keep on thinking about how we think about thinking in problem solving.

Why?

A situation arose where a tough issue was up for the committee to discuss and the chair rightly made the statement that it’s probably too hard.   Often they are.   The kind of issues that require a lot of stakeholders, key input from a variety of people and large scale discussions of lots of people and many perspectives.    Reaching consensus becomes hard, finding agreement becomes difficult and navigating the terrain of politics becomes very messy.  In a hierarchy it’s even worse.   The balance of power rests on the shoulders of those at the top who often are framing problems under pressure and as such go for what looks like the best option for everyone.  This leads to compromise, satisificing and a situation where we all get some of what we want sometimes and everyone sacrifices something to keep the other group of people happy.   In one way this kind of problem solving is negotiation and fails to really handle the deep issue that’s being discussed.   Yet, in most situations I have been in, this kind of situation is exactly what we have to live with.

The too hard basket: Decisions that will never be made

True creativity that involves finding new perspectives and better ideas are often missing.  Why?  It’s too-hard to argue, it’s too hard to fight, it’s too hard to offend people, it’s too hard to be creative, it’s too hard to upset a risk averse culture, it’s too hard to risk the failure that might hold up my promotion, it’s too hard to risk the mortgage, it’s too hard to challenge people because they might not like me, it’s too hard to face up to reality that innovation requires a big risk with a small chance of reward, it’s too hard to create leadership and vision in an apathetic culture and so on and so on and so on.   What’s too hard?  Problem solving is too hard so we don’t do it.  We work around it.  We never make the decisions that need to be made because it’s too hard.

What constraints are there?  Political, social, cultural…?  Lots, that’s what makes it too hard.   The cult of ‘balance’ and ‘feasibility’ will tell you that ‘it’s too hard’.  They are right it is.  We shouldn’t be ashamed of making these kinds of decisions because the opportunity to truly creative isn’t something you will find at most universities, businesses or fund raising events.  No, it’s something you will have to search for.

True Creativity and Problem Solving means using the too hard basket

Rules are good except when they stand in the way of change.  To be truly creative we need to be making decisions where we have the guts to reframe.  Have you heard the saying don’t throw the baby out with the bath water?   In most circumstances I have been in we empty a little bit of the water, keep the baby when we should have really tossed the kid and drained the tub.  That’s not a good picture is it?  Yet, that hidden assumption that things are generally ok is so bad it’s toxic.  Sometimes, things are pretty far from ok.  They are not ok.  They are failing.

Failure is the signpost of change that says: this didn’t work.  It’s like Microsoft Windows really or a badly leaking dingy… just patch it up!  The bastard is sinking and water is coming in the boat but hey that’s ok because we have a lot of tape in here and that will keep this thing floating until the next poor sucker comes along and patches it up.  The problem is…. it’s too hard to change when it’s easier to get people to agree, which in itself is very, very hard.

So what are we to do?

I don’t know.  But I know this: things don’t always get worse before they get better, sometimes they keep getting worse until they become bottom of the fridge nasty.   So we are faced with a tough choice.  Do we innovate, negotiate or detonate?  These are tough choices.  In my meeting experience this morning I caught a glimpse of how hard it is to be innovative and create new directions when you answer to so many people.  It’s difficult and requires support.   In my limited experience, real problem solving means: bringing out the concern, the perspectives that construct it, the stakeholders and finding ways to reach a place where the problem is no longer a problem.  It sounds simple?  It isn’t!

Why Do We Stay on in Unhealthy Relationships?

Relationships are the keystone of every human being; we form them from birth and foster and maintain them as we grow older. Some are blood ties while others are the kind we get into serendipitously or seek out explicitly. Some last a lifetime while others fall by the wayside even as new ones take their place. And some are good for our soul while others are doomed to failure right from the word GO.

The thing about relationships is that they’re tricky and are not always the same. They may start out one way and either deteriorate or become better as time goes by. And since it takes two people to make a relationship, you can never predict how the one you’re in is going to turn out. Human beings are fickle creatures and prone to mental and psychological changes depending on their experiences, so you can never be sure how relationships will turn out.

In general, both people in a relationship must work towards making it work, and when makes no effort and the other gives their all, then we have an unhealthy relationship, one that will definitely go down the drain in time. Some of us stay on in such relationships even though we know they’re not good for us, mostly because:

  • We’re scared of change: We don’t have the courage to be proactive and break off the relationship because it would mean effecting and coping with a great deal of change in our lives.
  • We pretend that things will get better: There are times when we’re so addicted to certain people even though we know that they’re not good for us and that we would be better off without them in the long run. And so we pretend that things will get better if we just hang in there and continue to please the other person and do whatever they want. But 99 percent of the time, adopting a doormat attitude only makes people actually treat you like one.
  • We are truly in a bind: Some people are caught in abusive or otherwise unhealthy relationships because they have no other alternative – they may have other factors to consider besides their own unhappiness, like children or the fact that they are not financially independent.

No matter why you stay in unhealthy relationships, the fact remains that they are not good for you in any way. So the sooner you break away from them, the better off you’ll be in the long run. You may even be tempted to take back your significant other when they come back and promise to treat you better, but more often than not, they don’t change. So it’s best you make a clean break when you know and acknowledge to yourself that the relationship is unhealthy and that you must be strong enough to turn your back firmly on it.

By-line:

This guest post is contributed by Shannon Wills, she writes on the topic of Top Online Engineering Degree . She welcomes your comments at her email id: shannonwills23@gmail.com.

Breaking the fourth wall

In television, they have a saying for when the show ‘breaks the fourth wall’ or involves the audience in the entertainment.  The following clip is from Ferris Bueller:

You need to a flashplayer enabled browser to view this YouTube video

This technique breaks down the relationship between the audience and the viewer.  Filmmaker David Lynch does this too but he breaks the brain (sounds out sorry):

You need to a flashplayer enabled browser to view this YouTube video

Although what he is saying comes from transcendental meditation, which I am iffy on, he makes a very good point and this is what I consider breaking the fourth wall to be.   The fourth wall is the assumption that we are watching a movie or being entertained, or doing what we should.  Breaking that wall is breaking the assumptions that hold the illusions together.   You can create fancy ideas about innovation, leadership and management but you can also challenge what is known and why it’s known to make new temporary patterns in knowledge.  Why would you want to do this?

Breaking old patterns Making New Ideas = Synthesis and (New) Creations

Breaking the fourth wall is hard work.  It makes you the enemy of bosses, clients, managers and investors.   It’s a risk but the reward is worth it.  Of course it doesn’t always work does it?  Some ideas fail.  Nevertheless in the on-going pursuit of ideas and learning you can suffer worse than not to try.  I should know I have spent the last three years not trying.  If you try you may succeed.   New creations and synthesis of old ideas can help, but breaking the fourth wall is hard work.

Think of the some key examples of our time.  Apple did with the iPod and then the iPhone and then the iPad (no they didn’t). I have been very blessed to have been working with someone who has broken my fourth wall constantly.  I have learned a great deal from this experience and it’s something I won’t ever forget… except for the un-lecture we did. Yet, I am still proud to say that we did that… it was breaking the fourth wall.   What fourth walls do you have?  Are they worth breaking?  If so they do it, if not then do it and see what happens.   We need more creativity and joy in this blue ball of ours because at the moment it’s run by efficiency minded nano adminobots.

My challenge is to keep doing this in my teaching, research, service and other work.  I am truly committed to breaking this wall.  Even though I don’t know it.