Gordon Ramsey and the art of constructive criticism

It’s summer time here in Australia, that means hot muggy days and bad television.  We are getting a two series old version of Kitchen Nightmares which is a pleasant surprise.  Here is a sample from the US version:

Gordon does not pull any punches.  Fans of the Hell’s Kitchen show will know that he is obnoxious, abusive and says exactly as it is.  The other point I wish to make about Gordon is that he is extremely successful.  After watching his show for a couple of weeks, I have learned some key things about constructive criticism from watching him in action.  After all you don’t get to world class by sitting around do you?

Clearly identifying the problem

Gordon in the video above clearly identifies what’s wrong with the kitchen when he is eating the food.  He says exactly what the issue is and makes a clear statement.  By the end of most episodes the obnoxious and rude Gordon becomes encouraging to the point where he even makes a positive difference to the lives of those around him.  By clearly identifying the problem he is able to immediately identify clear solutions.

Making key people accountable

Gordon is magnificent at confrontation.  He pulls out the problem, looks at it from various angles and begins to make people accountable for the problem and the necessary actions needed.  A key step in any problem solving exercise is to get accountable parties to take action steps.  Gordon works along side people in his unique way and guides them to the solution.  I am reminded on the old-school mentoring system at work when I watch him with other chefs.  Sure, you might be emotionally bruised but in fairness to Gordon he always give credit… where it’s due.

Empowering the problem owner

Gordon’s form of constructive criticism is pragmatic in orientation.  He gives practical advice and mentoring to people who he has criticised to show them where they went wrong.   Personally when I mentor anyone it’s hard for them as I often take a similar approach.  But all I am doing is using the criticism as a platform for improvement.   Gordon does this masterfully.  On one episode I had all but written off a small restaurant somewhere to the north of London (sorry I have forgotten the name of the place).  I had everyone sacked and out the door but through constructive criticism, practical mentoring and empowerment I watched Gordon change that little restaurant into resounding success… in just seven days of training!

The art of constructive criticism: From problem identification to solution to empowerment

The key to a successful criticism is to learn how to say what needs to be said and then empower people to do it.  Being a critic is oh so easy.  Being a leader who empowers is what makes the difference between true leaders and those that just want to keep the seat warm.   Don’t shy away from giving someone a slap in the side of the head if it’s needed BUT use your other hand to guide them to the place they need to go.

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