Archive for September 8, 2007

Does it pay to do the right thing?

I am moving house at the moment and something really ticked me off the other day. When we rented the place we have now the owner told us if we fixed the garden he would come and pick up the rubbish from the garden. Face to face he said this. Now, later when we contacted him to come and collect the rubbish he didn’t come and get it! I was mad. Now I could name the person and probably give you his address but would that really make me feel better? So I have decided to vent in this manner: Does it pay to do the right thing?

Why bother giving?

We live in a world where materialism reigns. I am reading a book at the moment by Professor Chris Argyris called Reasons and Rationalization in which he argues that people often create defensive reasoning to protect themselves from having to learn. I have met people who are in need and I help them… not because I am a saint but because it’s the right thing to do. Letting people go on there merry way when you can help is wrong. Listen to yourself when you say when you make excuses for not doing the right thing. You are using defensive reasoning so that you can feel justified by doing nothing. Instead of always taking from people… why not shock someone and give. Take just one step to ruining this cesspool of materialism WE created.

It’s a great thing to take advantage of others for your own self gain?

The whole world use ‘dirty’ politics to step over people on a daily basis. If we all just turned around and changed our thinking a revolution could begin. If we all started giving, sharing, building things together instead of retreating back to our suburban hideaways… the world would change. What would it take to stop being ambitious? I don’t think this generation has what it takes in order to make it quite frankly. All they seem to care about is what kind of life they will lead. Where are the conscientious? Where are those that actually want to make things better for all instead of the solitary one? All I see are people taking advantage of me and ripping me off! I am saying this as much to me as I am to anybody reading this: stop taking advantage if you are and start creating opportunity. All it takes is a shift of thought.

Collaboration is dead?

I have met many kind hearted people in my time and some of them I work with. However, the majority of people I meet are so utterly self-consumed that it’s truly sickening. Can I hold people at fault when I find myself equally as bad? I think not. What I want to see happen again is collaboration. I don’t mean the style of ‘group work’ that they teach in universities. That’s bogus nonsense. I am speaking of true honest to GOD collaboration. The kind of working together that gave the world cybernetics, the systems movement and so on. What we have now is advanced siloitis. A silo is something you use to store wheat in not build knowledge and work that can power us into the next century (if Al Gore is right we may be dead by then anyway). Let’s stop retreating to our ‘areas of specialisation’ and work together to form a powerful whole. Sorry, I am dreaming aren’t I? People are too petty to work together because the blinding lights of ambition cripple us. I will move on to my next point.

It’s good to be selfish?

I read an interesting blog post by Steve Pavlina the other day in which he argued that selfishness and selflessness are strongly related. I tend to agree. Our western mindset focuses on creating logic boxes that form limiting belief structures in our brain which form in us silly dichotomies. The strategic view is to consider the interacting wholes and any part relevant and then move between them. I find that there is overwhelming ambition in modern society but very little of what Steve Pavlina calls selflessness (service to others in his words). There are some things that we need and some things others need both at the same time. You cannot dismiss one without understanding the other nor can you remove one and keep the other. People who are overly selfish are so for a deep seated reason. The person who lied to me about taking away my garden rubbish probably sleeps like a baby because he is extremely selfish. Me on the other hand gets angry at the thought of it. Now I am being selfish because I want to find this person and dump my rubbish on his front lawn! If I continue down this path I will slip into ‘revenge’ mode and want justice for something that really isn’t that important.

Revenge is noble?

Consider the idea of revenge. The oft quoted ‘spanish proverb’: revenge is a dish best served cold reminds me that getting my own back cuts me on the same level as my enemy. To get revenge is not noble neither is it grand… even though for a moment it may seem that way. When you stoop to the level of your betrayer (in my case the person who made me a promise then recanted) you are now the same as they are. It’s noble to walk away and let it go. It’s right to do that but it does not pay. As you imagine revenge sitting there in your garden think of this: why am I now thinking the same way as the person who did this to me … because you are being selfish. You have now fallen to the bottom. Do yourself a favour and dip to your selfless side and think through what you are doing. I guarantee you that initially as you do this it will be hard but after a while you will find it easier to let things go. It takes practice, imagination and time but it’s all worth it.

Clearly there is a big cost in doing the right thing and sometimes the cost is great. Consider the life of some of the greatest leaders we have known: Jesus, Gandi, Martin Luther King and so on. What price did they pay for doing what was right? A price that some would say is far too great. I reckon, we all are faced with paying a price each day for doing what is right. Pay the price because by not paying it might make yourself as worse as those who didn’t pay for it for you. If you begin paying it, you just never know what it could to do to your life.

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4 ways to find a problem

How do we even know we have a problem? Well this post will show you four ways you can know you have a problem.

1. Look for symptoms.

The first thing you need to do to consider carefully the evidence you have before you. What are the facts? Write a list of everything you think the symptoms are and consider them carefully. What is the evidence telling you? Remember problems belong to people and people form the world around them largely in their heads. Evidence can be created and facts manipulated. Look carefully at these things and see if a conclusion can be drawn… does a problem then become evident?

2. Looking for things that concern us

A clever trick our mind plays on us is that it makes us think that problems are somehow separate to our understanding of them. That is, people will use the language of ‘well I have this problem’ or ‘the problem is I have …’. All the while not realising that what bothers them is in their mind. When you take a good hard look for things that bother you then you will begin to see the areas of life that you think are problematic. If you are from the mathematical tradition you will think I why I just said is rubbish. But consider this, you now have found a problem because I am bothering you!

3. What is effecting us?

Another way you can identify a problem is to look for things that you don’t control that are effecting you. For example, say you are out in the rain getting wet… you are in total control of where you stand but you are not in control of the rain. Problems are exactly the same. However, you can recognise that which comes from the outside and that which falls on you simply by thinking… what are the things I am not controlling that are effecting me in this situation. By doing this you can begin to see bigger picture realities. These bigger picture things are often how other people treat you, how your work operates, how the economy operates and political things. You can’t control those things to suit yourself but you can recognize their influence on you and begin to identify the problems you are seeing.

4. Looking for things that are ‘all in your head’

The final way to identify a problemis the issue of their not being a problem. Now, there are things that effect us in the way the world operates as discussed above but there are times when the problem we have is nothing more than a construction of our psyche. In a recent interchange with a person I work with I noticed that they were greatly upset by something I had said in a group email that was not even intended for them. I ended up having to apologise for something that I didn’t even do wrong. Why was this the case? The person who read what I had wrote took issue as if it was directed at them when it was directed as somebody else. They created the problem. Apart from them thinking it was an issue there really was no issue at all.

These kinds of problems are usually related to underlying issues of the mind and emotions. I ended on this point because it’s a really important one… what you think the problem is… the problem is. If you have a tendency towards technical solutions you will look for technical problems. If you are led by your heart then you will gravitate to heart solutions. Ultimately the rest is up to you but that is another post for another day.

There is a podcast associated with this post which you can download for free here. Thanks for reading.

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Beware the logic box

A cardboard box is great for storing things isn’t it? Does it help you think? NO. It’s a square storage box for you to put stuff in. In the same manner that the box is used for storage so do we store things in mental boxes. When it comes to ideas you can create the form they take by building logical structures that you think represent reality. Take for example your concept of work? What is it?

Do you think you work to get money or you get money because you work? That is a logic box. The truth is you are being paid because you have something of value to offer someone else. If you conceptualise work in a box you will say: ‘Well I have to do it.’ No you don’t! You must begin to break out of the logic box you have built and make new ideas work for you. Starting thinking of yourself as adding value because that’s why you were hired. I think of the logic box as a set of ideas that you use to define something in a rigid, non-flexible logical way. Consider the following examples:

Well that is just the way it is…

Why do we accept things the way things are… well that’s just the way it is? No that’s a box. Things are the way they are because we made them that way and continue to agree that’s an acceptable way of doing things. Take poverty for example. A problem that is worldwide. Is there enough wealth in the world to fix this problem? I would argue there is more than enough yet the problem is still there. Why is it still there? Corruption? Bad politics? Greed? There is no one answer that makes complete sense.

It’s been this way for years… it’s better the devil you know than the devil you don’t…

This is a logic box that is really saying… I don’t have the courage to make the changes and I would prefer to live with the devil I have rather than the devil I don’t. I would prefer for the devil to be gone. Why live with the devil? It takes just the same amount of fear to fail as it does to succeed. Why not take a step out there into the big beyond and try it? Things could get better as they could get worse. If they do get better then you will have gained something and if you make a terrible mistake you will also have gained something. See my previous post on learning from your past mistakes. Don’t settle for what the population in general settle for mediocrity… do what you know to do. Break that sucker!

Things are never going to change…

Really never? They will change if you begin to make steps towards making them change. You don’t build a great building overnight. It starts with a vision and you then build it step by step until the thing is complete. We have this terrible idea that things we have are simply never going to change. If you think it will never change… it will never change. If you begin to think change is possible… then it will become possible. This not some mysterious notion. Consider this, when you are looking for a new house to live in what do you notice in the television shows you see… things you like in a house. In like manner if you set your mind on something you will begin to explore possibilities, seek new avenues of thinking and eventually make small steps towards change.

That’s just what I believe…

People somehow have gotten this idea that what we believe is static. It’s almost as though changing our perspective is so hard that we would rather live with a worse explanation of what we believe that using a better one. Why do we do this? There are many reasons why but I think a major factor is that we simply grow comfortable in the ways in which we create things in our mind. We get so comfortable that we would rather hurt ourselves by believing something that’s just there rather than changing perspectives to a better more healthier belief.

This is just the way I am…

The picture you carry around of yourself is what you will think, speak and act to whoever is listening at any given time. This inbuilt image will be with you for the rest of your life and if you don’t do something to fix it… you will find it dominating you until you die. If for example, you belief you are destined to fail, then the chances are you will make decisions that will make this a reality. If on the other hand you believe you will do well, you will make decisions in accordance with this belief. This doesn’t mean you will do well because you believe BUT that belief will reside in you and when opportunities come along you will know how to recognise them.

These are all versions of the logic box… ways of thinking that are put into little boxes for us to interpret. Another common one I have come across is found in the media. I call this a false dichotomy. Say you are debating a divisive issue like euthanasia. Immediately you think of the two moral high grounds for the issue… pro or con. In reality this is a false dichotomy because there may be other solutions rather than yes or no. By taking an extreme stance you automatically exclude the possibility of new and innovative solutions. There is nothing wrong with taking a stand for things you believe in… but there is something VERY wrong in creating ideas to believe in and then not changing them when the situation demands it. The tendency towards logical solutions in our thinking hinders our creativity because it forces us to make boxes. When we do this we naturally exclude alternatives which in any field is a dangerous practice.

There are a few ways I have found that break the logic box and I will discuss these in another post later in the week. In the meantime consider this: what things in your life have you boxed in? Family? Friends? Work? In any case you will not be able to see the problem until you begin questioning it, turning it over in your mind and looking at it from different angles. Start today!

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Why the Sherlock Holmes approach to problem solving is wrong

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“I say let it be known that I am acting in self-defense!” Sherlock Holmes

One the greatest literary caricatures of the last 100 years is Sherlock Holmes. The image of the pipe bearing detective with an eye for the most indiscriminate detail is burned firmly into the minds and hearts of thousands of people. What I am interested in today is to talk about the reasons why Sherlock Holmes and the majority of western thinking about problem solving is indeed wrong.

Not-so-elementary my dear Watson

Sherlock Holmes often cautioned Watson not to come to a conclusion about a crime until he had the ‘facts’. Watson was framed as the bumbling detective who never really put the pieces of the puzzle together. Holmes, the figure of the rational/logical detective espoused ad nausem in today’s crime shows, always reasoned through available facts, evidence and such things. Watson was always leaping to conclusions that were off the cuff, spontaneous and available. Putting the pieces together in a logical fashion as Holmes did actually is not all to dissimilar to Watson’s approach. Consider for a moment that we all making meaningful gestures at what we think problems are all the time. As we come to understand the situation we are faced with we immediately think of solutions. Chances are that we come to the conclusion that problems we faced have many ‘not-so-elementary’ elements that are not obvious. Conjecturing is one way we can actually tease out the not so obvious and begin to build better solutions.

Reasoning Versus Conjecturing?

These two practices are not mutually exclusive. As a matter of fact they are deeply connected. For a moment think of a problem you have. Tell me what’s the problem? I guess you have either spoken out loud and said ‘the problem is…’. Have you ever watched the news and a story caught your attention enough for you to whine about it? Say it was about the rental crisis. What’s the problem… well I guess you could say the problem is a lack of housing at a cheap enough price. Immediately you have just conjectured what the problem is and now we have available to us certain types of conclusions. Whenever you say… the problem is… you are conjecturing (either based on no or limited ‘evidence’). Getting more information may be important so we can reason but the ideas that underpin our reasoning processes are even more important.

Facts come after we beginning looking for evidence

People often say to me, ‘well this has been my experience.’ I then sit back and wonder why can’t people see that their experience (or the evidence in this case) happened and the facts they have collected are coming from a way of thinking about that experience. Facts are always available. When we conjecture as to what we think the problem is, we begin to look for support for our ideas. NOT the other way round. Human beings are wired up to believe things first then either confirm or deny later. To say that we come to conclusions through reasoning is true to a point BUT the vast majority of our decision making takes place on the back of ideas that have little or no confirmatory evidence. Sherlock Holmes was ridiculing Watson for doing precisely the same thing he was!

Reasoning comes from somewhere

Reasoning comes from a set of underlying ideas. If you think that there is a problem the chances are you may be the only one thinking that it’s so. Contrary to the majority of western thought… the ideas that form the problem take place in the human mind and may not even have support from other people. If you think people are saying nasty things about you… that’s a problem you have conjectured. You will then act on these assumptions, build a new way of defending yourself and even begin treating everyone as a possible threat. Holmes allow the ‘facts’ to speak him as he often said but these facts led to a reasoning process which in turn leads to Holmes conjecturing (taking an educated guess) as to what his problem is. Holmes ‘faith’ was created through the facts which led to certain conclusions as a result. We all do it! It’s not like we are immune to it. It’ s just this false consciousness we create whereby we think that we are being ‘scientific’ but we are not. Things like faith and belief establish the conjecture or set of ideas and we follow through to a conclusion from there.

In concluding this post I would like to add that Sherlock Holmes was right to trust the evidence he found but if you read what he did he used an awful lot of guesswork, theorising, brainstorming and creative thinking. All of which require no so-called ‘evidence’ to lead to conclusions. They are merely ideas that suggest certain kinds of possibilities, concepts that suggest ways of thinking and educated guesses that stimulate the problem solving process. Take a look at your own life and begin to see the conjectures you have floating around in your head. What are you worried about? What makes you fearful? These are nothing more than ideas you have attached your emotions to which in turn creates a new reality for you to believe. Remember, it’ s not the ‘facts’ but where the facts come from that are important.

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What’s the heart of your business?

At the core of the human beings lie a heart. Now I am not talking about the blobby looking red thing that pumps blood round your veins… I am talking about you. The real you. Did you know that every business has a heart to it? If you are more inclined to the intuitive you will notice there are certain places you go to that have more heart than others. The people have a smile on their face and are just happy to be there.

In my local bank there is a lady who works on a teller who consistently gives the best service of anyone in the whole bank. When I go in their she always has something positive to say and in my mind she creates value beyond measurable bank dollars. Why is that? It’s because she lifts the spirit of the workplace through her positive approach. Ever been to McDonalds and the person serving you gave off a certain level of heart? After you got your burger you felt like you weren’t even valued as a person? They are conveying a heart that says ‘I don’t like you and I don’t want to be here’. That underlying heart is what this article is about. What’s the heart condition of your business?

Knowing the heart of your business

What is it that you do that makes you better than your competitors? What makes them keep coming back? Recently a course I was teaching got a new convenor who is dedicated. When she lectures she believes every word and consequently students have taken to this person like a duck to water. Why? They recognise the heart in what she is doing? Do you know the heart pulse of your business or workplace? If so what’s it like? Ask yourself… how do I feel when colleagues talk to me? Do I feel good? What is the core feeling you have after you have spent one hour at work?

Does your business have heart trouble?

Here is a check list of things I have noticed that mean your business has a heart problem.

1. You have a lot of complaints

Customers just don’t seem to like you do they? No matter what you do you just keep hearing negative feedback. This could due to a defective product or service but the chances are you simply are putting a heart that’s sick out there and that leads to me next point

2. What do your people think and how do they act?

One of the key things you can do to test the heart of a business is to see how people in the business treat each other. What are the words like? What is the body language like? Chances are there might be slumped shoulders… people taking longer lunch breaks and a genuine lack of heart. One of the best ‘strategies’ Virgin has used is to only hire people who want to work in a close knit team environment. They find people who want to work for them because they want a place with heart. Being a business Virgin uses this to their advantage by creating an atmosphere to work. Subsequently people who work them usually work longer hours, put in more effort and make the business what it is today. The heart is the underlying conditions that cause us to speak, think, and act the way to do. This does not stop happening in business because we are professionals. The heart is central to all human affairs and you cannot separate it from what you do.

3. Where are the artery cloggers?

A scoffer is someone who resorts to negative criticisms instead of constructive activities. Unfortunately, if your business is filled with people like this it’s because that’s the atmosphere you have allowed to foster. The only way to deal with this is to systemically change it by removing people who act this way. If you are serious about creating a business with heart find out where the artery cloggers are and remove them. The last thing a business needs is to be filled with negative people who choke up the flow of your life blood.

4. Is your workplace overly competitive?

I do not believe it’s fruitful for a business to allow it’s employees to be overly competitive towards each other. This kind of problem allows the growth of personal ambition which in turn creates people who are willing to step over their colleagues to get ahead. It’s a good thing to have people that work well but it’s quite another to have people who work well with each other. A business is like a body. Each part of the body serves and works with the other parts in order to make it function as a whole. If the body turns on itself what will happen? Organisational suicide that’s what!

As I write this I am listening to song by James Taylor called ‘Copperline’ from Eric Clapton’s guitar festival. I am struck by the man’s passion as he sings about something that clearly means something to him. The heart is coming out in the music. Today why not do a ‘heart test’ on your business by carefully looking at the words and actions that are flowing in your business. It will help to discern what the heart of your business really is like. When you know that you can carefully build the right kind of heart over time and create the platform for lasting success.

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